Your customers count on your pharmacy to fill their prescriptions quickly and accurately. Doing so not only creates a base of loyal customers but also lowers your operating costs.
However, running an efficient pharmacy has never been more difficult. From issues such as preferred networks, government mandates, and healthcare reform, filling prescriptions has become increasingly difficult. But, there are a few things that you can do to not only increase efficiency, but also customer satisfaction.
Set Up Your Workspace for Efficiency
Physically setting up your pharmacy workspace for efficient workflow is the logical first step. First of all, have a set of color-coded baskets where written prescriptions can be dropped off. For example, high-priority prescriptions can be placed in a red basket. Less urgent prescriptions could be placed in a blue basket. Once the prescriptions are filled, they could be placed in color-coded bags prioritizing verification by the pharmacist.
An efficient, smooth-flowing workspace is also good for team morale, as it reduces the level of confusion and frustration. This, in turn, improves the customer experience.
Training and Honoring Team Members
Properly trained team members are key to improving efficiency. Team members need to take less time out of their day for answering questions. Thus, regular training sessions are key. Rewarding high-performing team members can also help to increase pharmacy efficiency. This can be done through monetary rewards or with days off.
Happy, motivated team members are a vital component in running an efficient pharmacy. Not only that, it improves customer interaction and satisfaction. Ultimately, a fun work environment improves everything.
Pharmaceutical Systems Solutions
By using pharmacy-specific software, you can also streamline the process of filling and delivering prescriptions. As you know, today, there is a lot of data involved in filling prescriptions. For example, your pharmacy needs to be FDA compliant. There is also the issue of collecting data for insurance reimbursement.
In addition to collecting compliance and insurance data, robust pharmaceutical systems solutions can reduce the chance that your team will make critical mistakes. Everything from filling the bottles to printing the labels needs to be precise. An automated system can help to keep the process accurate and compliant. The fact is, computerized pharmaceutical system solutions can help with transferring data as well as with quality assurance.
Streamlining your pharmacy for efficiency includes physical changes, computerized systems, and the human touch. They should all work together to create both a pleasant work environment and superior customer service.