Not long ago I had the pleasure of visiting a Jennifer Convertibles beautiful showroom in Tustin California. Did I say beautiful? Oh yes I did…I’ll first tell you Tustin is three hours away from my hometown. Why did I travel so far you ask? Here’s why, with the holidays being just around the corner, family and friends on their way down for a visit, my family room was in desperate need of sitting and sleeping accommodations. I decided a sofa bed was the best way to go, clock is ticking, I had to get it in gear!
After an exhausting search of several near by furniture stores with shabby customer service, a few of them just plain rude, and hours upon hours of internet browsing for that perfect sofa bed, I had finally found what I was searching for on the Jennifer Convertibles website. They are america’s largest sofa bed specialist and definitely leaders in the home furnishing industry!
Now as I mentioned, time is of the essence here so I decided to contact them directly. I’m pleased to say within 24 hours I was speaking to David, a Jennifer Convertibles representative. I can’t say enough about David. What a delightful person! After the first 5 minutes of our conversation I knew Jennifer Convertibles was the right choice for me!
David was definitely knowledgeable in his field, answering all of my many questions and assuring me they were on my side!! I knew this was the beginning of a great furniture relationship, and I was right! During our call he had invited me to come on down to their fabulous Tustin showroom. I couldn’t have been more honored, so my daughter & I took a road trip to the Jennifer convertibles showroom in Tustin California.
When we first walked into their beautiful Tustin showroom there was a gentleman dressed nice in a shirt & tie talking with a lady. Right from the get-go the gentleman looked in our direction, made positive eye contact, then gave us a fabulous smile with a quaint little welcoming nod. We knew this had to be a Jennifer Convertible representative assisting a customer. What a fabulous greeting and appropriate way to acknowledge our presence without disrespecting the customer at hand.
As we passed, he introduced him self as Mike, welcoming us to Jennifer’s Convertibles, talk about great customer service, love it!! In no time Mike was right by our side with clip board in hand. He was so friendly and welcoming. My daughter & I felt important and right at home. Mike is extremely conversant in his trade, there was not one question I threw at him that he could not answer and believe me, I pitched a few curves. Mike was helpful, sharp and on his mark every time.
Did I mention a great conversationalist? That he was, even though we had only been there 20 minutes I felt like I had known Mike for a lifetime. During our conversation I learned that Mike has been with Jennifer Convertibles for 22 years. WOW, now that’s loyalty & devotion. Sure made me feel more at ease knowing I was dealing with one of their best!
I did mention to Mike I had already had a specific model in mind before coming to the Tustin showroom. Let me tell you, due to my previous negative furniture store experiences, I was ready to put my negotiating boxing gloves on thinking I was in for a pushy sale. You know the type, they want you to make a higher purchase than what you originally came there for! Not with Mike at Jennifer Convertibles, he quickly honored my decision and went right into detail about the sofa bed I had chosen to begin with! Let me show you the lovely Ziffel sofa bed were talking about.
Gorgeous don’t you think? Unfortunately they did not have the model I wanted on their showroom floor, No worries, Mike took the time to walk me over to their computer and pull up all the info they had available for the Ziffel sofa bed I had chosen. He mentioned this was a great selection, went into detail regarding this sofa bed’s awesome features and even threw in a couple of couch pillows. FANTASTIC!!
Let me tell you a little about Jennifer Convertibles,
Jennifer Convertibles Inc. is the owner of furniture retail stores, with locations in California, New York, New Jersey, Connecticut, Maryland, Virginia and Washington DC. The company was founded in 1975 and is based in Woodbury, New York. During my conversation with Mike I also found out the company operates stores under the Jennifer Convertibles, Jennifer Leather and Ashley Furniture Home Store names. The awesome thing is all their stores specialize in the retail sale of complete lines of sofas, sofa beds and companion pieces, such as loveseats, chairs, recliners, bedrooms and dining rooms.
They guarantee the absolute lowest, bottom-line prices in the marketplace. You can’t beat that!! Also their professional design consultants will give you personalized service and help you decorate every room of your home. I’m telling you Jennifer Convertibles goes above & beyond! I love their saying, “The bottom line is no matter what the competition says, you will always pay less at JENNIFER.”
Jennifer Convertibles Tustin showroom is absolutely gorgeous. Once I saw all the wonderful floor models and displays, I was in a Jennifer Convertibles furniture store heaven!! Here’s just a few pictures take a look,
Jennifer Convertibles ordering & shipping is prompt and efficient!! They had my Ziffel sofa bed to me in no time!! As a matter of fact I was expecting a long delay of A couple of weeks or so. Boy was I surprised when only one week had passed and I got the delivery call. Due to Jennifer Convertibles speedy delivery I still had some arranging to do in my family room, so I had the delivery guys put my sofa bed in the garage. The delivery staff, Caesar & Luis, were friendly, courteous and knowledgeable. Caesar made sure to give me some helpful tips on transferring my sofa bed into my home. I was very impressed!
Later that day we had this beautiful sofa bed in my family room. The good looks are obviously the thing that first caught my attention about the Ziffel sofa bed. The size & color are perfect in my family room. This is the only color this sofa bed comes in and is part of a collection that includes a matching love seat, chair, and ottoman. To view the complete collection just go to Jennifer Convertibles website. In real life this sofa bed has lived up to my expectations.
Obviously comfort is a very important thing. I prefer a nice firm couch vs the overstuffed ones. The Ziffel sofa is firm, comfortable, and the construction of the sofa feels quite sturdy, just the way I like it! The cushions are good quality, the bed folds out easily and is as comfortable as can be! This sofa bed will definitely last us a long time. My daughter couldn’t wait to give it a try. “Comphy, cozy!!”
The mattress is a Jennifer Convertibles own “Jennipedic” and it is wonderful. I’ve had two back surgeries, so at first I was a little skeptical at about sleeping on the thin mattress but I had to test it for myself. Let me tell you I had the best sleep ever and awoke to no back pain! Even my little pup wanted to get in on the action and snuggle up on our Ziffel sofa bed!
We are planning to move to a bigger home real soon. I will be purchasing our new furniture through Jennifer Convertibles Instant Home Package. That’s right! They have fabulous daily specials and their instant home packages start at $699.99. This package includes a 5 piece Dinning room set, a 4 piece Queen bed, Queen size tinsel polyurethane 5′ foam mattress & box spring. WOW, You just can’t beat this price!!
We all know that good customer service is when the service is prompt, efficient and the staff are friendly, helpful and happy to serve you. Also, staff that strike up a conversation, however irrelevant it may be, also shows good customer service. You should feel as an important, exceptional customer. Without a doubt this is what you’ll experience at Jennifer Convertibles.!!
Let a Jennifer Convertibles professional design consultant customize your home this holiday season!! I highly recommend you do! You will experience the lowest prices and best customer service ever!!
Don’t miss out on fabulous deals going on right now from Jennifer Convertibles, head on over to their Blog for great savings!!
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